Question 1

Does RocketPhone offer a lifetime deal?

Accepted Answer

No. RocketPhone is sold as an annual subscription so we can continuously invest in the platform, the AI models and your account team.

Question 2

Are inbound calls included?

Accepted Answer

Yes. All RocketPhone plans include unlimited inbound calling on numbers you own with us.

Question 3

What happens to my account if I stop using RocketPhone?

Accepted Answer

Your data is exportable at any time. After cancellation we retain it for a contractually agreed window, then permanently delete it in line with GDPR.

Question 4

Do I have to pay for additional numbers?

Accepted Answer

Each user includes a primary number. Additional numbers, international numbers and toll-free numbers are available at standard rates , talk to sales for a bundle.

Question 5

What happens if we exceed the fair usage policy?

Accepted Answer

We'll let you know proactively before you hit limits. Overage is billed at standard per-minute rates with no surprise charges.

Question 6

Can I upgrade in the middle of a billing period?

Accepted Answer

Yes. Upgrades are prorated and the new features are available immediately.

Question 7

Can I remove a user from my team mid billing period?

Accepted Answer

Yes. Removed users free up a seat for a replacement at no extra cost within your contract term.

Question 8

Can I call international numbers?

Accepted Answer

Yes. International calling is available on every plan with transparent per-minute rates and country bundles.

Question 9

What happens if I cancel my subscription before the end of the month?

Accepted Answer

Your access continues until the end of the billing period. Annual contracts are non-refundable mid-term.

Question 10

How many manual bookmarks can I make on a call?

Accepted Answer

Unlimited. AI bookmarks run in parallel on the AI plan so you never miss a moment.

Question 11

What is premium-rate calling?

Accepted Answer

Premium-rate numbers (e.g. 09xx in the UK, 1-900 in the US) are billed at the carrier rate. They're disabled by default and can be enabled per user.

Question 12

Do I need a physical address to get an international number?

Accepted Answer

Some countries require a local presence or address for number registration. Our onboarding team will tell you exactly what's needed for the markets you operate in.

Frequently asked questions.

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