Platform

How are you protecting your vulnerable clients?

RocketPhone.ai delivers real-time Vulnerability Detection for regulated businesses

Proud to Partner With
Arise Health logoThe Paak logoOE logo2020INC logo

Customer Exploitation -
A Growing Problem

Energy suppliers failing struggling customers

Energy firms have been failing vulnerable customers, the sector's watchdog has said, as people face a cold and costly winter.
More Info

17 energy suppliers need to do more to help vulnerable customers this winter

Energy regulator Ofgem has published findings into the third of its series of ‘deep dives’ into how energy suppliers are helping customers this winter and beyond.
More Info

Financial firms accused of adding to pain of vulnerable customers

People dealing with critical illness or bereavement say poor customer service at insurers and banks often puts them through a new ordeal
More Info

Fair treatment of vulnerable customers remains a key area of focus for the FCA

In the UK alone, 53% of adults are classed as vulnerable

This number is set to rise...

We have developed technology and processes to detect and protect vulnerable clients.

IT'S 'HOW' WE SAY THINGS

During conversation, the majority of meaning is conveyed through how things are said. We use proprietary waveform analysis combined with natural language processing to obtain a true understanding of voice, detecting the subtlest indicators of vulnerability.

DETECT ALL VULNERABILITY TYPES

With the breadth of definitions for vulnerability, we deploy a multi-model approach to vulnerability detection. This includes models for non-native language speaker, dementia, aphasia, right-hemisphere damage, age, mental health, emotion, sentiment and gender.

MONITORING WHERE YOU NEED IT

Experience 100% vulnerability monitoring across all calls made through your voice channels including, deskphones, softphones, Microsoft Teams, Zoom, cellular calls and more.

REAL-TIME ALERTS

Configure RocketPhone.ai to alert senior team members and compliance teams in real-time whenever suspected vulnerability is detected.

COMPLIANCE, AUTOMATED

Treat every vulnerable and potentially vulnerable customer in accordance with FCA regulation by detecting vulnerability and taking appropriate action before selling commences.

CUSTOM AGENT GUIDANCE

Configure guide agents through desired next steps once potential vulnerability is detected. Embed vulnerability surveys, manager alerts, call barging and much more. ‍

Are you ready to lift off?

We set out to build the best phone system on the planet and ended up building the best in the universe 🚀