Deliver faster resolution rates and greater customer satisfaction.
Messy, siloed data prevents customer service reps from resolving and following up on queries effectively. The right technology enables first-call resolution , benefiting both customers and the business.
Three benefits of using RocketPhone.ai for customer service
Speak to more customers
AI automates cumbersome manual tasks, giving service reps time to focus on delivering better customer outcomes.
Resolve issues on the first call
Having the right information to hand, flagged by AI in real-time, helps agents resolve queries on the first call.
Keep customers safe
Reps are alerted to potential compliance risks and suspected customer vulnerabilities, so they're serviced appropriately.
How customer service teams use RocketPhone.ai
- Live prompts surface hidden vulnerabilities and guide agents to respond in a compliant manner.
- Real-time answers to customer queries give agents everything they need to resolve on the first call.
- Critical follow-up actions are automated, freeing time so agents can serve more customers each day.
- Every interaction is transcribed into Salesforce, creating an accurate, real-time log of all conversations.
Real-time support for your customer service teams
Hover any pillar to see how it lifts CSAT and compliance together.
Our products
Conversations are the heartbeat of your business , don't let them go unheard. Our AI-powered platform captures voice across every department and turns it, in real time, into structured intelligence inside Salesforce.
RocketPhone Dialer
Enrich your existing telephony system or go end-to-end. AI captures, transcribes and acts on every conversation, natively in Salesforce.
RocketCell
The world's first business mobile network that records and logs every mobile call in Salesforce , for field teams, execs, and everyone in between.
“You're not just replacing like-for-like on telephony. What you're buying is the opportunity to extend your business processes.”
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56% of the workday is wasted
According to our recent study, more than half of a sales agent’s day (56%) is spent on administrative work. Not selling, not engaging customers. Admin.
Ready to talk?
Book a demo today and find out how RocketPhone.ai can help your teams deliver better customer outcomes, fast.
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