Last updated: 22nd September 2026
RocketPhone uses carefully selected third-party service providers to support the delivery, security, availability and operation of our services. Where a third party processes personal data on our behalf, we apply appropriate contractual, privacy and security requirements in accordance with applicable data protection law. The table below identifies the subprocessors used in connection with RocketPhone services, the purpose for which they are engaged, and the primary location in which relevant processing takes place. RocketPhone periodically reviews its subprocessors and updates this list where our service providers or processing arrangements change.
Subprocessor register
| Subprocessor / legal entity | Service / processing activity | Personal data processed | Primary processing location(s) |
|---|---|---|---|
| Google Cloud | Cloud hosting, Vertex Gemini AI, storage and processing supporting the RocketPhone service, including storage of call recordings and associated service data | Call recordings, call metadata and associated customer/service data. | UK |
| Google Gemini (Flash/Pro) | AI processing of call and meeting transcripts to generate summaries and other derived intelligence, including coaching tips, bookmarks, classifications and related insights | Transcript text and associated contextual/interaction data submitted for processing, which may include names, contact details, conversation content and other personal data contained in the transcript; generated summaries, coaching tips, bookmarks and other derived outputs | UK |
| Telynx LLC | Cloud communications and telephony services, including voice routing, telephone number services and related communications functionality | Telephone numbers, caller/callee information, communications content and call/message usage metadata where applicable | European Union (Germany) |
| Transatel | eSIM/mobile connectivity, SIM provisioning, mobile voice/data/SMS services and subscriber connectivity management | Mobile/eSIM identifiers and subscriber information, including MSISDN, ICCID, provisioning information, usage/traffic records, called numbers and SMS/voice-related data where applicable | European Union (France) |
| Hyperdoc Inc. (Recall.ai) | RocketVideo only — video meeting capture and processing, including meeting recordings, audio, transcripts and meeting metadata | Audio and video recordings, transcripts, participant names/identifiers, meeting metadata and any personal information discussed or displayed during a recorded meeting | European Union (Germany) |
| Deepgram | AI processing of calls made via 3CX SIP to produce transcripts | Transcript text which may include names, contact details, conversation content and other personal data contained in the transcript | European Union (specific country can change within AWS EU datacenter locations: Ireland, Germany, France, Sweden, Italy, Spain) |
| Intelligent Exchanges Limited | SIP Trunking and telephony services, including voice routing, telephone number services and related communications functionality | Telephone numbers, caller/callee information, communications content and call/message usage metadata where applicable | UK |
Questions regarding RocketPhone's subprocessors or data protection practices can be directed to privacy@rocketphone.ai.