Connect your telephony to Agentforce Voice or the voice AI platform you choose.
RocketPhone.ai provides the SIP and telephony layer needed to connect business numbers, call routing and communications infrastructure with Agentforce Voice or another compatible voice AI platform.
Bring Agentforce Voice to your existing telephony
For organisations already operating in Salesforce, Agentforce Voice is a natural lead option. It enables voice-enabled Agentforce Service agents to understand customer intent, hold natural conversations, take action using Salesforce data and workflows, and hand interactions to human teams when needed.
RocketPhone.ai can provide the telephony, business numbers and SIP routing layer around that experience, helping connect inbound voice traffic with an Agentforce Voice deployment while preserving control of the underlying communications architecture.
Native Salesforce context
Ground conversations in CRM data, customer history and business processes.
Agent actions and workflows
Allow voice agents to update records, trigger flows, call APIs and complete defined tasks.
AI-to-human handoff
Route conversations back to human teams with relevant context where supported.
Existing telephony continuity
Retain business numbers, routing design and telephony control rather than rebuilding the entire voice estate.
Agentforce Voice supports telephony connectivity through Salesforce Voice and supported third-party telephony approaches, including SIP. Availability and implementation requirements depend on Salesforce licensing, region, supported telephony partners and technical validation.
Agentforce Voice first. Vendor flexibility when you need it.
Agentforce Voice may be the preferred route for Salesforce-led organisations, but your telephony architecture should not create unnecessary AI vendor lock-in. RocketPhone.ai can also support evaluation of other SIP-compatible voice AI platforms where a different specialist provider is the better fit.
ElevenLabs is one supporting example of a vendor offering SIP trunking for inbound and outbound voice agents. Vendor names are shown as examples only, not as certified integrations.
How it works
Calls enter RocketPhone.ai
Use existing business numbers, SIP infrastructure or RocketPhone-provided connectivity.
RocketPhone.ai routes the interaction through SIP
Inbound and outbound calls are passed securely across the SIP and telephony layer you control.
Agentforce Voice or another chosen AI handles the conversation
The agent can answer questions, qualify callers, capture information, book appointments or complete defined workflows.
The interaction returns to Salesforce, business workflows or a human team
Transfer to a person, route elsewhere, or use the outcome to trigger CRM and operational processes.
Avoid voice AI vendor lock-in
Even when Agentforce Voice is the preferred agent layer, keeping telephony separate from the AI agent preserves architectural choice and leaves a route open to specialist platforms for individual use cases.
- Keep Agentforce Voice as the preferred agent layer without hard-wiring telephony to it
- Compare or change AI vendors without replacing your phone system
- Retain business numbers and routing control
- Use specialist platforms for individual use cases where they fit better
- Deploy different agents across teams or regions
- Add human fallback and escalation paths
Built for real business communications
Agentforce customer service agents
Voice-enabled service agents grounded in your Salesforce org.
Intelligent call triage
Understand intent and route to the right place first time.
Case creation and status updates
Log and update cases from the conversation itself.
Appointment booking
Confirm, reschedule and remind without manual admin.
CRM-grounded customer answers
Respond using real account, order and history data.
AI-to-human escalation
Hand the call to a person with the relevant context.
Overflow and out-of-hours support
Protect service levels during peaks and after hours.
Salesforce workflow automation
Trigger flows and downstream processes from call outcomes.
Connect your voice estate to Agentforce.
Use RocketPhone.ai as the telephony and SIP foundation for an Agentforce Voice strategy, while retaining the flexibility to support other compatible voice AI platforms where required.