A bad workman always blames their tools right?

Well maybe in some cases, but the impact that quality has on successful sales calls should never be underestimated. Just imagine trying to talk over the noise of a dog barking, doorbell ringing, washing machine whirring, and all whilst wearing an uncomfortable headset. Focus and efficiency will dramatically decrease, in turn causing unnecessary stress for agents.

Wearing a headset with amazing sound and microphone clarity, that also sits comfortably, will make multitasking during calls an absolute breeze. Better agent performance, less stress and more satisfied customers!

In this blog we break down the top 7 headsets for home working sales agents, with their best features and RRP.

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Things to consider when choosing a VoIP headset

Design and Technology

It’s important to make sure that a headset has the most up to date audio technology, combined with modern features that make it straightforward to configure and update.

Comfort

Sales agents can be on the phone for hours each day, making headset comfort of paramount importance.  The best VoIP headsets have comfortable ear cushions and lightweight padded headbands to ensure comfort for prolonged use. 

Noise Cancellation 

Good noise-canceling headphones do not only block sounds through their physical design, they will use technology to actively cancel out background noise, particularly in the home where they might be constant noise at low ranges.

To further enhance noise cancellation, check out noise and echo cancelling software Krisp.ai

Durability

There’s nothing worse than a broken headset to make agents feel even more uncomfortable. Reliability and durability should be something to strongly consider to make ensure the best longevity on your investment. 

Portability

Now we are no longer so physically tied to our desks, consider looking for headsets with the option to use bluetooth technology to connect to the computer. Many of the best headsets have considerable range, allowing for agents to roam as they please.

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What are the best VoIP headsets?

• Poly Voyager 5200 UC 
• Jabra Evolve 65  
• Bose Noise Cancelling 700 UC 
• Poly Voyager Focus UC 
• Logitech H650e 
• EPOS Sennheiser ADAPT 660 

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Poly Voyager 5200 UC 

The Voyager 5200 from Poly is lightweight and comfortable with adaptive noise cancelling and wind smart innovations to reduce background noise. 

The Voyager also boasts very good transmission of audio quality to ensure agents’ voice is crisp and clear.

Headset features: 

• SoundGuard technology for hearing protection 
• Six layers of Windsmart innovation 
• Many customisation options 
• Simple set up 
• Lightweight Bluetooth headset 
  

Approximate Cost: £110

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Jabra Evolve 65  

The Jabra Evolve 65 is a work anywhere headset that provides everything from fantastic sound quality to an integrated ‘busy light’. Users can even connect to two Bluetooth devices at the same time.

The Jabra enjoys a wireless range of up to 100 feet and up to 10 hours talk time on a single charge.  

Headset features: 

• 10 hours of talk time 
• Talking busy light 
• USB dongle 
• Wireless range of 100 feet 
• Dual connectivity to two devices 
• Comfortable and stylish design 
  

Approximate Cost: £100

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Bose Noise Cancelling 700 UC 

A great remote working headset from Bose. The adaptive microphone system removes any excess background noise to improve focus. 

Boasting 11 levels of noise cancellation makes it easy to deliver excellent quality calls and meetings. The 700 UC also comes with Bluetooth connectivity for easy roaming.

Headset features: 

• Bose USB link and charging cable 
• Excellent noise cancellation (11 levels) 
• Comfortable over-ear design 
• Adaptive microphone system for meetings 
• Bose enterprise-level audio quality 
• Battery life up to 20 hours.  
  

Approximate Cost: £280

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Poly Voyager Focus UC 

Capable of working with all device types, including smartphones, tablets, and PCs, the Voyager Focus is a highly flexible headset. The Voyager even provides enhanced voice alerts to announce caller ID and mute status.  

Dynamic Mute alert also detects when you try to talk while you’re still muted and an adjustable mic boom means you tailor the headset to exactly how you need. 

Headset features: 

• Works with any device 
• Smart sensors answer calls when you put on the headset 
• Mute automatically when you take the headset off 
• Pause music for incoming calls automatically 
• Dynamic Mute alert to sense muting 
  

Approximate Cost: £180

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Logitech H650e 

The Logitech H650e boasts excellent acoustic echo cancellation and wideband audio improves the clarity of conversations, while a dynamic equalizer enhances sound. 

The Logitech H650e is also very comfy to wear for prolonged durations and the inline control makes it quick and easy to answer calls and change volume in seconds. There’s even an in-call indicator light to let your family know when you’re in a meeting. 

Headset features: 

• Flat tangle-free cable 
• In-call LED light 
• Quick access inline controller 
• Flexible microphone boom 
• Acoustic echo cancellation 
• Wideband audio 
• Dynamic equalizer 
  

Approximate Cost: £50

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EPOS Sennheiser ADAPT 660 

This high-performance headset comes with AI technology to improve the audio experience for all participants. Smart algorithms improve stereo sound quality, call clarity, and active noise cancellation. The Sennheiser also has machine learning functionality built into the microphone. 

The headset’s noise cancelling technology monitors your environment and adjusts noise reduction intensity automatically. 

Features include: 

• Smart adaptive noise cancellation 
• 4 adaptive ANC mic system 
• AI technology 
• Access to Amazon Alexa 
• Machine learning in the microphone 

Approximate Cost: £250

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