Phone Recording - The law in Connecticut
Under Connecticut criminal law, it is a felony to record an oral or telephone communication without the consent of at least one party. In the civil context, Connecticut law prohibits recording phone calls without obtaining consent from all parties either in writing or at the beginning of the recording. A notification at the start of the call recording, or a warning tone at 15-second intervals will also suffice. Violations can lead to damages, costs, and/or attorney fees in a civil suit.
This is general information and not legal advice, please consult counsel for specifics that apply to your business.
Consent requirements in Connecticut
Under Connecticut criminal law, it is a felony to record an oral or telephone communication without the consent of at least one party. In the civil context, Connecticut law prohibits recording phone calls without obtaining consent from all parties either in writing or at the beginning of the recording. A notification at the start of the call recording, or a warning tone at 15-second intervals will also suffice. Violations can lead to damages, costs, and/or attorney fees in a civil suit.
Best practices for compliant recording
- Play a clear consent message at the start of every recorded call.
- Document consent capture in your CRM record.
- Retain recordings only for the period required by regulation or policy.
- Restrict access to recordings to authorised personnel.
Other states
Stay compliant by default
RocketPhone bakes consent prompts and retention policies into every call.