Phone Recording - The law in Wisconsin

This is general information and not legal advice, please consult counsel for specifics that apply to your business.

Consent requirements in Wisconsin

Under Wisconsin law it is a felony to record an oral or telephone communication without the consent of at least one party, or with the intention of committing a crime or a tort. Illegal recording may also give rise to civil liability.

Best practices for compliant recording

• Play a clear consent message at the start of every recorded call.
• Document consent capture in your CRM record.
• Retain recordings only for the period required by regulation or policy.
• Restrict access to recordings to authorised personnel.

Other states