Phone Recording - The law in Maryland
All parties must consent to the recording of oral or telephone conversations under Maryland law, though the courts have interpreted this to be limited to situations where the parties have a reasonable expectation of privacy. Recording with criminal or tortious intent is illegal regardless of consent. Violating this law is a felony punishable by fine and/or imprisonment, and can lead to civil damages as well.
This is general information and not legal advice, please consult counsel for specifics that apply to your business.
Consent requirements in Maryland
All parties must consent to the recording of oral or telephone conversations under Maryland law, though the courts have interpreted this to be limited to situations where the parties have a reasonable expectation of privacy. Recording with criminal or tortious intent is illegal regardless of consent. Violating this law is a felony punishable by fine and/or imprisonment, and can lead to civil damages as well.
Best practices for compliant recording
- Play a clear consent message at the start of every recorded call.
- Document consent capture in your CRM record.
- Retain recordings only for the period required by regulation or policy.
- Restrict access to recordings to authorised personnel.
Other states
Stay compliant by default
RocketPhone bakes consent prompts and retention policies into every call.