Phone Recording - The law in Washington

This is general information and not legal advice, please consult counsel for specifics that apply to your business.

Consent requirements in Washington

Washington law requires the consent of all parties to legally record in-person or telephone conversations. Consent is considered obtained via a reasonably clear announcement made to all parties during the recording. Violations are considered a gross misdemeanor and can also lead to civil damages.

Best practices for compliant recording

• Play a clear consent message at the start of every recorded call.
• Document consent capture in your CRM record.
• Retain recordings only for the period required by regulation or policy.
• Restrict access to recordings to authorised personnel.

Other states