Call recording laws
Phone Recording - The law in Massachusetts
Under Massachusetts law it is illegal to record any oral, telephone, or wire communication without the consent of all parties. Violators are subject to felony charges, fines, jail time, and/or civil damages.
This is general information and not legal advice, please consult counsel for specifics that apply to your business.
Consent requirements in Massachusetts
Under Massachusetts law it is illegal to record any oral, telephone, or wire communication without the consent of all parties. Violators are subject to felony charges, fines, jail time, and/or civil damages.
Best practices for compliant recording
- Play a clear consent message at the start of every recorded call.
- Document consent capture in your CRM record.
- Retain recordings only for the period required by regulation or policy.
- Restrict access to recordings to authorised personnel.
Other states
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Stay compliant by default
RocketPhone bakes consent prompts and retention policies into every call.